Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.5/5 360 reviews

Novotel Bali Benoa - Image 1
Novotel Bali Benoa - Image 2
Novotel Bali Benoa - Image 3
Novotel Bali Benoa - Image 4

Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  360 reviews

TripAdvisor Rating  4.0/5  3,657 reviews

2nd time around, still love it...would suggest to everyone for a memorable experience

TripAdvisor rating 4.0/5

Journey765952 TripAdvisor review

It’s been 5 years since my friend, and I last visited Bali. Once again, we have selected to stay at the Novotel Bali Benoa. We have been upgraded to the 2nd floor of the garden wing. We are grateful for the gesture. One of the reasons we wanted to return to this hotel is that there is a swimming pool by the garden wing. After we settled down, I spotted the swimming pool was not open. The reception staff had informed us there was a leak and the pool is under maintenance until March 25. I was disappointed at first. The following morning, I swam at the main pool by the Beach wing. The pool has been renovated, looks more modern and I did enjoy swimming in this pool. Later in the afternoon when we tried to book for transportation, the reception staff from yesterday alerted her manager to speak to me. The manager apologized that they forgot to give me the letter to explain the garden wing pool leakage. But she offered me some good news that the leakage has been fixed and the pool is now open. I am incredibly happy that the staff acted promptly and tried their best to make my stay enjoyable. This is my birthday celebration trip. Last Saturday morning when my friend and I sat down for breakfast, a group of staff surprised me by singing happy birthday and brought a birthday cake to me. Each staff wishes me a happy birthday. I appreciate the staff’s effort to make my day a special one. We have noticed some of the renovations which are good for welcoming guests to the hotel. We would recommend this hotel. Thank you to all the staff for making our stay a very memorable one.

Novotel Benoa Beach saved our holiday.

Customer review rating 5.0/5

Stephen P. Couples - Confirmed reviews ALL

Having booked two weeks accommodation with another resort chain we found the reality did not match the website fantasy. Early on the morning of out third day I got onto the Accor App and within three hours we walked into the Novotel Benoa Beach and all was ready for our arrival. We were expected, had been upgraded, were shown the resort facilities and were ready to enjoy our new resort. Amazing! As a Platinum Member of Accor, I have come to expect great Accor service, but I thought this was above and beyond - given the short notice of our arrival.

Dear Stephen P., We so appreciate your loyalty with us as our Accor Platinum member and it is truly rewarding to receive your kind recognition and appreciation of our hotel. I am so pleased to read that you had a wonderful stay with us and that we're not disappoint you. Please do return soon as we would love to have you again Sincerely, Bilal Chamsine - General Manager

Lovely stay in Nusa Dua

Customer review rating 4.5/5

Claire V. L. Solo - Confirmed reviews ALL

I truly enjoyed Novotel Benoa. The check-in was extremely fast and very friendly. Not sure what the welcome drink was but it was good! All commodities are available within walking distance. The hotel is very welcoming and clean. The breakfast (which is my determining factor for a above-average hotel) is a treat, varied to accommodate longer stays - and avoid breakfast boredom. The pools are clean, well maintained and there are plenty of sun beds available. I also appreciated that the gym was open 24-7. The room (pool access) is spacious. I only wished there was a bathtub. But I enjoyed the lounger by the window. Bonus point for the bathrobe - so comfortable and stylish. I had to resist not to buy one from the hotel boutique. One suggestion for improvement: I would suggest body lotion is made available.

Dear Claire Van L., We very much appreciate your comments regarding your stay at Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your valuable suggestion regarding Body lotion in the room. We will certainly take it into consideration as we strive to continuously improve our facilities and services. Once again, we appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back in the future for another exceptional stay at Novotel Bali Benoa. Sincerely, Bilal Chamsine - General Manager

It’s a Haven

Customer review rating 5.0/5

Ian C. Couples - Confirmed reviews ALL

Wonderful stay

Dear Ian C., Thank you for sharing such a wonderful review, regarding your recent stay with us! We're truly delighted to hear that you enjoyed your overall stay with us, and had a wonderful time with us. Your kind recognition means a lot to us, and we will be sure to continue striving to provide the best service we have to offer to our valued guests. We certainly hope to have the opportunity to welcome you back again, for more future memorable experiences with us! Sincerely, Bilal Chamsine - General Manager

Wonderful service at a lovely location

Customer review rating 4.5/5

Nat D. Families - Confirmed reviews ALL

Thanks to the great team at Novotel Bali Benoa for making our stay so special. Particular thanks to Devi, Medi, Budi, Astari and Gusadi. It’s the people that really make a stay next level. Having said that, the location is beautiful and our Beach Cabana with beach view very well designed and comfortable. We enjoyed eating at the restaurants and loved the bars - lots of variety and local delights. It was amazing to see the Ogoh Ogoh community festival and the relaxation and reflection of the Nyepi silent day. We are keen to return. Thanks!

Dear Natalie D., We truly appreciate you for sharing such a kind review, and glad to hear that you had a wonderful stay with us! Your kind words complimenting on our Hotel , particularly our room and food as well our staff service means a lot to us. It will be my pleasure in sharing your kind word to the team mentioned , further encouraging them to provide the best guest experience we have to offer. Thank you for sharing your experience with us, and definitely we sincerely hope to welcome you back in the near future! Sincerely, Bilal Chamsine - General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 207 reviews 8.9/10 Location
  • 492 reviews 8.4/10 Room
  • 685 reviews 9.4/10 Service
  • 11 reviews 2.4/10 WiFi
  • 220 reviews 8.8/10 Breakfast
  • 217 reviews 9/10 Cleanliness
  • 205 reviews 9.5/10 Wellness Area
  • 200 reviews 9.6/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Benoa