Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.5/5 413 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  413 reviews

TripAdvisor Rating  4.0/5  3,664 reviews

Certificate of excellence 2024

Incompetence

TripAdvisor rating 1.0/5

LilithVH TripAdvisor review

We were in this Hotel from 22.4 till 3.5. Our luggage got lost in Dubai on the flight to bali, so we stayed in this Hotel for the 2 weeks without any luggage. Now at the airport, when we board the plane back, Emirates informed us that the luggage was sent to the hotel on the 25.4... The people in Novotel let us stay in the hotel 1,5 weeks without telling us that our baggage arrived. We told them at the check in and several other times that we were waiting for the luggage ....how can that happen in a 5* Hotel. Never again.

cheated by Novotel

TripAdvisor rating 1.0/5

Expatriated-traveler Couples - TripAdvisor review

When checking in, we were aggressively sold an upgrade. We were offered a price that seemed reasonable, so we accepted. After checking out we got an email saying they had offered us the wrong price and that they billed our card an extra 5 million IDR. We would have never accepted the upgrade at that price. Either they lied from the start or they billed us for their mistake, one that we never would have accepted. Either way it’s dishonest. Take your money elsewhere or spend your time disputing their unauthorized charges. Your choice.

Lovely team at the Novotel.

Customer review rating 4.5/5

Brendan Families - Confirmed reviews ALL

We had a really nice, but short, stay. The staff were very helpful and the facilities and breakfast were great.

Dear Mr. Brendan N., Warmest Greeting from Novotel Bali Benoa. Thank you for taking your valuable time, to share about your recent experience. We are glad to know that you have a great experiennce and the service provided by our team meet your expectation. We will share your feedback to our team and we believe that this feedback will encourage our team to always do their best service. The feedback from our valuable guest is truly valued and we are grateful for your positive support. In the meantime, we wish an opportunity to welcoming you back in the near future. Kind regards, Bilal Chamsine - General Manager

Good stay

Customer review rating 4.0/5

Sue Families - Confirmed reviews ALL

The room and services were really good. The decor and the ambience of the hotel is great. I was a bit disappointed during my stay, one of pool is closed due to maintenance. The lunch and dinner menu for trip a deal package was limited especially after 2 days dining there.

Nice pool, great breakfast, friendly staff.

Customer review rating 3.0/5

Lizelle Business - Confirmed reviews ALL

Nice room, but not what we expected (description said direct beach access). Not in area we expected (advertised as Nusa Dua - hotel is in Tanjung Benoa). Cocktails were average - no frozen cocktails/crushed ice. Food was disappointing- apart from breakfast which was great! Live entertainment on the Wednesday at the buffet dinner was horrible...sounded like a cat on a hot tin roof; we couldn't finish our food fast enough to get out of ear shot from it.

Dear Ms. Isabella Trichardt, Warmest Greetings from Novotel Bali Benoa. Thank you for taking your valuable time, to share about your previous stay experience. On this opportunity, please allow me to do apologize for any incovenience you have experienced during your stay. We regret to know that experience cann't meet your expectation. We are fully noted regarding your feedback and please rest assure that this feedback has been well documented by every department concern and certainly look into. One more time, we really do apologize and we wish an opportunity to serve you better in the future. Kind regards, Bilal Chamsine - General Manager

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Other web-users rate our hotel

  • 220 reviews 8.8/10 Location
  • 520 reviews 8.3/10 Room
  • 734 reviews 9.3/10 Service
  • 11 reviews 2.9/10 WiFi
  • 245 reviews 9.6/10 Wellness Area
  • 232 reviews 8.8/10 Breakfast
  • 230 reviews 9/10 Cleanliness
  • 186 reviews 8.9/10 Vibe

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