Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.5/5 380 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  380 reviews

TripAdvisor Rating  4.0/5  3,660 reviews

Some nice touches but much room to improve

TripAdvisor rating 3.0/5

264vp TripAdvisor review

Visited for a special occasion and there were some cute touches such as a surprise cake on the special day. The breakfast was great every day. The resort and facilities were pretty - it was a little tedious to have to travel from the upstairs room we were assigned in the garden complex on the other side of the resort to the beach or restaurant but not the end of the world. The most disappointing really was the way the inclusion were handled. The package we booked included daily dinner or lunch in three restaurants but it turns out only one restaurant is open/exists (the buffet restaurant is only open once a week and compared to other buffet dinners it was pretty unimpressive and included no drinks - not even water). The menu that was included is the same for lunch and dinner and is pretty minimalistic. Of the few dishes to choose from something always seemed to be unavailable, the portions were pretty small (although considering the heat that was okay with us) and again don't expect even water to be offered. Staff also tended to be a little rude when it came to dealing with inclusion packages which really didn't go down well with us. The spa inclusion was also different to what was advertised but that ended up being a pretty good outcome - the massage was good and a shout out to Nadi and Mudi in particular.

Amazing stay

Customer review rating 5.0/5

Andre F. Families - Confirmed reviews ALL

Amazing staff. Arranged a bday surprise for my wife. Beautiful place.

Dear Andre Luiz De Oliveira F., We very much appreciate your kind review. I am happy to hear that you had a great stay and while celebrating birthday of your wife during stay with Novotel Bali Benoa. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Chamsine - General Manager

Good location, nice hotel

Customer review rating 3.5/5

Lee-anne Couples - Confirmed reviews ALL

What we liked: friendly and attentive staff Beach cabana nicely renovated quiet location and clean beach good spa services maintenance staff came promptly What could be improved: The pool area redesign is aesthetically pleasing but lacks shade (only a very small amount over the pool mid morning and everyone was clamouring for this) Room would benefit from some reading lights /brighter lighting Breakfast buffet wasn't nearly as good as our last stay in 2018 (this was one of our main reasons for coming back) Small things like no teaspoons on tables, no coffee service at breakfast We missed the pre-covid entertainment: the lovely elderly gentlemen playing the gamelan at breakfast and traditional performances at night

Relaxing Stay, Great Location

Customer review rating 5.0/5

Dawn G. Couples - Confirmed reviews ALL

Great ocean location, great views out to Penida and the water sports activities. Received an upgraded room due to Accor Plus membership, room was ground floor pool access, had a great undercover outdoor area (would be better with an outdoor fan installed). Room was spacious and clean. Could have a bigger wardrobe area, we choose to live out of suitcase. Would recommend offering happy hour at the bars and pool. Breakfast was plentiful. Dining was hit and miss at Cocos but there are great food options within walking distance.

Dear Dawn G., Thank you for sharing your wonderful experience at Novotel Bali Benoa. We greatly appreciate your positive feedback and are thrilled to hear that you had a great stay. Thank you for your valuable suggestion and feedback. We will certainly take it into consideration as we strive to continuously improve our facilities and services. Once again, we appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back in the future for another exceptional stay at Novotel Bali Benoa. Sincerely, Bilal Chamsine - General Manager

Welcoming and comfortable stay

Customer review rating 4.5/5

Colleen Couples - Confirmed reviews ALL

We thoroughly enjoyed our week long stay. The staff are friendly, helpful and happy. Our beach cabana was was beautiful and the outdoor bath was enjoyable. We loved the relaxed atmosphere of Novotel Benoa. The pool area overlooks the sea and is well supplied with sun loungers and never felt crowded.I recommend this hotel if you are looking for a peaceful getaway.

Dear Colleen M., We very much appreciate your comments regarding your stay at Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and appreciated your recommendation, we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Chamsine - General Manager

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Other web-users rate our hotel

  • 211 reviews 8.7/10 Location
  • 501 reviews 8.4/10 Room
  • 704 reviews 9.4/10 Service
  • 11 reviews 2.6/10 WiFi
  • 225 reviews 9.6/10 Wellness Area
  • 224 reviews 9/10 Cleanliness
  • 222 reviews 8.7/10 Breakfast
  • 207 reviews 9.6/10 Pool

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