Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.5/5 409 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  409 reviews

TripAdvisor Rating  4.0/5  3,662 reviews

Certificate of excellence 2024

Incompetence

TripAdvisor rating 1.0/5

LilithVH TripAdvisor review

We were in this Hotel from 22.4 till 3.5. Our luggage got lost in Dubai on the flight to bali, so we stayed in this Hotel for the 2 weeks without any luggage. Now at the airport, when we board the plane back, Emirates informed us that the luggage was sent to the hotel on the 25.4... The people in Novotel let us stay in the hotel 1,5 weeks without telling us that our baggage arrived. We told them at the check in and several other times that we were waiting for the luggage ....how can that happen in a 5* Hotel. Never again.

cheated by Novotel

TripAdvisor rating 1.0/5

Expatriated-traveler Couples - TripAdvisor review

When checking in, we were aggressively sold an upgrade. We were offered a price that seemed reasonable, so we accepted. After checking out we got an email saying they had offered us the wrong price and that they billed our card an extra 5 million IDR. We would have never accepted the upgrade at that price. Either they lied from the start or they billed us for their mistake, one that we never would have accepted. Either way it’s dishonest. Take your money elsewhere or spend your time disputing their unauthorized charges. Your choice.

Small room. Inappropriate for families.

TripAdvisor rating 2.0/5

romina_terrafino TripAdvisor review

The room was for 2 persons and we booked for 4. My daughter slept in a coach that was very uncomfortable. We are supposed to sleep with my son ( 11 years old ) in our bed. We requested an extra bed and they want to charge us for that. UNBELIEVABLE!!! We went to the front desk to complain. They also leave 2 cups 2 glasses. Everything as we were only 2 persons. We travel a lot all over the world. Never happens this to us. We will never choose Novotel again.

Poor location. Beach was awful.

Customer review rating 3.5/5

Jorge Families - Confirmed reviews ALL

This hotel over promised and under delivered. Beach was unappealing, location was far away from everything. Rooms were okay, but less than other hotel brands I stayed at while in Bali this time. Pool closed to guests even before sunset. Only 1 restaurant open for dinner with a basic menu. Most staff were friendly. Omelette chef at breakfast forgot to make my order twice as she was captivated by some guests. Bit disappointed as a longstanding, Accor member.

Dear Mr. Amar Selagan, Warmest Greeting from Novotel Bali Benoa. Thank you for taking your valuable time, to share about your previous stay experience. On this opportunity, please allow me to do apologize for any incovenience you have experienced during your stay. We regret to know that experience cann't meet your expectation. As we commited to always improve the quality of our service, please rest assure that we are fully noted regarding your feedback and this feedback has been well documented by every department concern and certainly look into. Your feedback is trully valued! One more time, we really do apologize for the inconvenience and we wish there is an opportunity to serve you better in the future. Kind regards, Bilal Chamsine - General Manager

Great potential

Customer review rating 3.5/5

Sonja B. Friends - Confirmed reviews ALL

Recently returned from a tripadeal trip to Novotel Benoa, The resort looked beautiful and had potential. It fell short in many areas.

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Other web-users rate our hotel

  • 220 reviews 8.8/10 Location
  • 520 reviews 8.3/10 Room
  • 734 reviews 9.3/10 Service
  • 11 reviews 2.9/10 WiFi
  • 245 reviews 9.6/10 Wellness Area
  • 232 reviews 8.8/10 Breakfast
  • 230 reviews 9/10 Cleanliness
  • 186 reviews 8.9/10 Vibe

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